FAQ

Please contact us under Whatsapp +62 811-3281-001 for local pool stores near you that carry a wide variety of Poolboy items. Our hours are Monday – Friday 9:00 – 16:30 and Saturday 9:00 – 12:30.

We distinguish our products in different product lines.

Money does not lie, if you spent more you will get higher quality materials that last longer in the long run and are more suitable for commercial use.

BasicLine – budget friendly cleaning tools, of a good quality. Made for residential swimming pools.

ClassicLine – budget friendly cleaning tools made for use in residential and commercial swimming pools.

ProLine – our best cleaning tools for the intensive cleaning needs of commercial swimming pools.

The mesh for our ClassicLine and ProLine which is used in our Leaf Skimmers and Leaf Rakes is identical. It is the highest quality woven-mesh available.

Poolboy filters and control panels are covered by a 2 year warranty.

Poolboy brushes, leaf skimmer and leaf rakes are consumables and are not covered by our 2 year warranty.

Poolboy telescopic poles, hoses and vacuum heads are covered by a limited 2 year warranty. 

You can always contact us if you have a complaint or problems with a product which is not covered or not covered anymore by our 2 year warranty.  Our colleagues will try to help you in the best way. 

Whatsapp +62 811-3281-001. Our hours are Monday – Friday 9:00 – 16:30 and Saturday 9:00 – 12:30.

All our Poolboy products are made by OEM manufactures who supply the leading swimming pool brands. 

All production facilities are ISO 9001 certified and are working to the highest industry standards.

Yes, you may order replacement parts by Whatsapp +62 811-3281-001. Our hours are Monday – Friday 9:00 – 16:30 and Saturday 9:00 – 12:30.

Depending upon the brush and the surface you are cleaning, yes!

Poolboy brushes are made with durable all-weather materials and have multiple uses.  With a variety of brushes to choose from, you can be sure to find a brush that is perfect for your needs.  Whether you need to clean the floor, walls, or steps of your swimming pool, brush down the patio, scrub the sides of your home, know that Poolboy has a brush style and design for your needs.  All our brushes are made for use with a telescopic pole, hard to reach areas are no longer a problem.  

And don’t forget our stainless steel brushes are perfect for cleaning your BBQ grills!

NOTE:  Make sure you do not use brushes with stainless-steel bristles on a pvc liner pool or other surface that might scratch easily.  Always test a small area first to double check if you are unsure.

All Poolboy sand filters come with printed installation instructions/owner’s manual.

For digital versions of the installation instructions, please first find the item you are looking for on poolboy.co.id. Once you see the item in its product category, click on it to get to its product page. You will find the owner’s manual at the end of the product page.

All Poolboy control panels come with printed installation instructions/owner’s manual.

For digital versions of the installation instructions, please first find the item you are looking for on poolboy.co.id. Once you see the item in its product category, click on it to get to its product page. You will find the owner’s manual at the end of the product page.

For product datasheets, please first find the item you are looking for on poolboy.co.id. Once you see the item in its product category, click on it to get to its product page. You will find downloads at the end of the product page. Click there and you can download the datasheet. All items will have a datasheet available, some products an additional Owner’s Manual.

For safety datasheets, please first find the item you are looking for on poolboy.co.id. Once you see the item in its product category, click on it to get to its product page. You will find downloads at the end of the product page. Click there and you can download the safety datasheet. Safety datasheets are only provided for products containing active chemicals.